Last updated: June 2026 · Jakore
We offer a full refund on your first payment if you are not satisfied with Japan Insight Pass. The refund window is 7 days from the date of your initial charge. To request a refund, email yony@jakore.com within 7 days with the subject line "Refund Request" and include your registered email address.
Refunds are not available after 7 days from the first payment, or for any subsequent billing periods. This applies to both monthly and annual subscriptions. If you are on an annual plan and cancel after the refund window, you retain access until the end of your paid year.
You may cancel your subscription at any time from your Account page. Cancellation stops future charges immediately. Your access to paid features continues until the end of the current billing period — we do not prorate or refund unused time.
In cases of duplicate charges or billing errors on our part, we will issue a correction regardless of the 7-day window. Contact yony@jakore.com with your transaction details.
Approved refunds are processed through Lemon Squeezy, our payment processor, and typically appear on your statement within 5–10 business days depending on your bank or card issuer.
For refund requests or billing questions, contact us at yony@jakore.com. We aim to respond within 1 business day.